Privacy Policy – SMS Communications

1. SMS Consent Communication:
   
   Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:
   
   If you have consented to receive text messages from Horizon Family Medicine, you may receive messages related to the following:
   • Appointment reminders
   • Follow-up messages
   • Billing inquiries
   • Etc.

Example: "Horizon Family Medicine Clayton – I missed you earlier.  When would be a good time for me to call you back? Reply STOP to opt out."

3. Message Frequency:
   Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to your appointments, reminders, follow up, etc.

4. Potential Fees for SMS Messaging:
   
   Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:
   
   You may opt in to receive SMS messages from Horizon Family Medicine in the following way:
   
   • By submitting an online form

6. Opt-Out Method:
   
   You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help:
   
   If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (919) 359-1011.
Additional Option:
• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures:
• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy.
• Message frequency may vary.