On June 1, we moved to a different computer, billing and scheduling system in an effort to better serve you. Of course, whenever there are major system changes, there can also be glitches. We know the check-in process was particularly slow on June 1 and 2 as we learned the new system. Thank you for your patience with that.
We want to let you know that there might be other glitches as we work out the changes from old to new.
You may receive a letter saying your physician is out of network.
Because of the system changes, your commercial insurance provider might view our system changes as a termination of care with Horizon or it may appear that Horizon is out of network resulting in a letter to you that says the same. NOTE: this MIGHT happen to some patients.
As the insurance provider catches up with the changes, you’ll get another letter saying that Horizon is now in network.
Again, the sending of these letters does not always happen, but if you get an out of network letter, please disregard it. It is simply a glitch as we change systems.
If you have any questions or concerns, please call 866-557-2612. (This is the new billing department.)
Thank you for your understanding.