Your Visit

Your Visit

Appointments

Appointments may be scheduled by calling your local office. For your first visit, you will be asked to arrive 15 minutes early to allow for registration and medical forms to be completed. This helps us minimize your wait time. CLICK HERE to download forms.

If you are running late or unable to make an appointment, please call us. This allows us to see someone else who may need our services more urgently. Patients arriving late for an appointment may be asked to reschedule or be seen on a work-in basis. The office reserves the right to charge for patients who no-show without notifying this office.

Insurance & Fees

We accept most insurance plans. Co-payments and deductibles are expected at your visit. It is our pleasure to file your claims electronically; but to do that, you must bring your insurance card to every visit. Our office accepts Visa, MasterCard, and debit cards and cash payment for copays.

FINANCIAL and OFFICE POLICY 10-6-16

After Hours Care

If you believe you have a medical emergency, please call 911 or go to the nearest emergency room.

For other medical issues, we provide an on-call physician 24 hours a day, seven days per week. Established patients can reach our on-call physician through the answering service at 919-934-8171.

Prescriptions

Our policy is to provide medication refills during your scheduled visit. Bring all your medications to your appointment to make this quicker and easier.

Refill requests outside of an appointment are completed during our normal office hours only. Please contact your preferred pharmacy directly for these refills, and the pharmacy in turn will contact us. Allow up to 48 hours for these refills to be made.

Confidentiality

The Health Insurance Portability and Accountability Act, otherwise known as HIPAA, requires your written consent to disclose medical information to third parties. At each visit, patients are provided with a copy of the HIPAA guidelines, and must sign an acknowledgement of understanding. Please let us know if you have any questions regarding this policy before signing. Your privacy is of utmost importance to this practice.